Company Description TP Group, previously known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In response to the AI era, the company has evolved its brand and operations to stay sharp, modern, and at the forefront of customer interaction solutions. TP focuses on delivering intelligent, empathetic, and technology-enabled services across diverse industries. Team members benefit from working in a forward-looking organization that values innovation, adaptability, and human-centered experiences. The company continues to build future-proof solutions while supporting employees with structured training and development opportunities.
Role Description The Booking & Tourism | English Call Center role is a full-time, on-site position based in Cairo, Egypt. In this role, team members handle inbound and outbound calls in English, assist customers with travel bookings, reservations, and itinerary changes, and provide accurate information on tourism services, policies, and pricing. Daily tasks include resolving customer inquiries, managing complaints with empathy, upselling or cross-selling travel-related products when appropriate, and documenting interactions in the system with clear and complete records. Team members collaborate with colleagues and supervisors to meet performance targets, follow established procedures, and maintain high service quality standards. The role requires consistent adherence to schedules, participation in coaching and training, and continuous improvement of product and destination knowledge.
Qualifications
High school diploma or equivalent; additional education in tourism, business, or related fields is a plus.
