Company Description Alorica is a global customer experience (CX) leader that partners with brands to design and deliver exceptional interactions across the entire customer journey. The company combines proven performance, industry expertise, and advanced technology to create measurable results and new possibilities for its clients. With 100,000 professionals in 17 countries, Alorica supports more than 250 brands in over 75 languages. The organization is known for challenging convention, building strong client relationships, and staying true to values of integrity and authenticity. Team members join a curious, creative, and connected community focused on delivering outstanding customer experiences.
Role Description The Booking Agent role is a full-time, on-site position based in Qesm El Sheikh Zaid. This role is responsible for handling booking requests, managing reservations through booking systems, and ensuring accurate data entry for customer records. Day-to-day tasks include responding to customer inquiries, providing information on services and availability, and confirming or modifying bookings in line with company policies. The Booking Agent will support customers via phone, email, and other communication channels, while delivering high-quality customer service and identifying opportunities to promote relevant offerings. The role also involves collaborating with team members, following established procedures, meeting performance targets, and maintaining a professional and customer-focused demeanor in all interactions.
Qualifications
* Strong Communication skills, including clear spoken and written B2-level English.
* Proficiency with Booking Systems and basic computer applications for data entry and reservation management.
* Customer Service capabilities, including handling inquiries, resolving issues, and maintaining a positive customer experience.
* Sales and Negotiation skills to identify customer needs, recommend suitable options, and close bookings effectively.
* Graduate-level education or equivalent experience, with strong attention to detail and organizational skills.
* Ability to work on-site in Qesm El Sheikh Zaid, adhere to schedules, and perform in a fast-paced environment.
* Previous experience in booking, reservations, hospitality, travel, or contact center environments is an advantage.
* Reliability, professionalism, and a commitment to Alorica’s values of integrity and authenticity.
