Company Description Alorica is a global customer experience (CX) provider focused on creating customers for life by designing interactions that elevate client brands. As a full-service CX partner, Alorica combines proven performance, deep industry expertise, and advanced technology to deliver measurable results. The company is known for pioneering new customer experience solutions, challenging convention, and maintaining strong client relationships grounded in integrity and authenticity. With 100,000 professionals in 17 countries supporting over 250 brands in more than 75 languages, Alorica offers diverse, growth-oriented career opportunities. Team members join a curious, creative, and connected culture committed to improving customer experiences worldwide.
Role Description The Booking Agent is a full-time, on-site role based in Giza, responsible for managing reservations and coordinating booking requests across various channels. Day-to-day activities include handling inbound and outbound customer inquiries, confirming and modifying bookings using designated booking systems, and ensuring accurate documentation of all reservation details. The role involves providing clear information on availability, pricing, and policies, resolving booking issues, and maintaining high standards of customer service. Booking Agents collaborate with sales and operations teams to maximize occupancy and revenue, follow established procedures, and adhere to company guidelines. They are expected to meet performance targets, maintain professional communication, and contribute to a positive, efficient work environment.
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