Lead and develop the branch team to achieve gross profit and customer satisfaction targets across a broader or more complex body shop operation.
Requirements
- Deliver branch gross profit targets through business planning, revenue management, pricing discipline, direct-cost control, and capacity utilization
- Lead customer satisfaction improvement and resolve escalated service issues
- Integrate reception, estimating, workshop, and parts coordination into an effective repair process
- Lead functional supervisors and teams, establish performance expectations, and develop workforce capability
- Oversee quality, safety, timely delivery, reporting, and corrective action within delegated authority
Qualifications
- * Required: Relevant automotive or mechanical diploma, or equivalent practical expertise
- Preferred: Relevant degree; high-volume, multi-brand body shop and insurer-arrangement experience
Experience
- * Required: 7 years in body shop operations, including 3 years supervising or managing teams
- knowledge, Skills and Abilities
- Relevant workshop-management systems, job records, scheduling, office applications, and operational communication
- Working English for systems, reporting, and correspondence; Arabic where customer or local stakeholder duties require it
