About the Role
We are looking for a detail-driven Billing & Collections Officer to join our Finance team within Accounts Receivable & Credit Control. Reporting to the Accounts Receivable Senior Officer, you will own the day-to-day execution of the order-to-cash cycle: issuing accurate customer invoices against approved contracts, keeping customer files complete and audit-ready, and following up systematically on outstanding balances until payment is collected.
Key Responsibilities
- Issue customer sales invoices against approved warehouse release permits, verifying pricing, discounts, quantities and applicable taxes before release
- Price all warehouse-released items in line with approved sales contracts and reconcile release permits, delivery notes and invoices on a three-way match basis
- Maintain complete physical and digital customer files — contracts, invoices, receipts, delivery orders and payment evidence — under agreed indexing and confidentiality standards
- Post and allocate customer payments, cheques and bank transfers to the correct contracts and invoices; investigate and clear unapplied receipts and short payments
- Reconcile assigned customer accounts monthly and circulate customer account statements showing invoiced value, payments received and outstanding balances
- Run the routine collection cycle — reminders, claims and payment requests by phone, e-mail and formal letter — and coordinate with Sales Representatives to resolve disputes delaying settlement
- Conduct on-site customer visits to collect payments, deliver claims and obtain signed acknowledgements of balances
- Prepare the receivables ageing and collections status report per customer and per Sales Representative within the monthly reporting calendar
- Apply Egyptian tax and electronic invoicing requirements to all documents issued, and support internal and external audit requests with complete, traceable records
Requirements
- Bachelor's degree in Accounting, Finance, Business Administration or a related field
- 1–3 years of experience in invoicing, billing, accounts receivable or collections
- Practical experience following up on outstanding payments by phone, e-mail and customer visits
- Solid Microsoft Excel skills (lookups, filtering, pivot tables) and experience with an accounting or ERP system
- Fluent Arabic (written and spoken); working knowledge of English
- Strong attention to detail, follow-through discipline and a professional manner with customers
- Cairo or Giza resident, able to work on-site from our HQ
Preferred
- Familiarity with Egyptian Tax Authority electronic invoicing requirements
- Exposure to B2B credit control in trading, retail, or premium/luxury goods companies
- Experience working with the accounts receivable module of an ERP system
- Valid driving licence for customer collection visits
