Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly five decades of industry experience. In response to the AI era, the company has evolved to become sharper, more modern, and more empathetic in how it supports clients and customers. TP focuses on delivering intelligent, future-ready solutions that enhance customer experience and operational performance. Team members join an organization committed to innovation, continuous improvement, and professional growth. The company culture emphasizes respect, inclusion, and adaptability in a fast-changing digital landscape.
Role Description This is a full-time, on-site role based in New Cairo for B2 English speakers who are recent graduates. Daily responsibilities include handling customer interactions in English via phone, email, or chat, providing accurate information, and resolving inquiries in a timely and professional manner. The role involves following established processes, documenting customer cases, and escalating complex issues when needed. Team members are expected to meet performance targets, maintain high-quality communication, and adhere to company policies and procedures. The position offers structured training, ongoing coaching, and opportunities to develop within a multilingual, service-oriented environment.
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