Company Description We are TP Group, formerly known as Teleperformance, a global leader in digital business services for nearly five decades. In the AI era, we have evolved to become sharper, more modern, and deeply focused on delivering empathetic, technology-enabled customer experiences. Our teams combine human insight with intelligent digital tools to support leading brands worldwide. At TP, we invest in people, offer structured career growth, and design future-ready roles that keep pace with innovation.
Role Description This is a full-time, on-site role based in New Cairo for a B2+ English Level || Fast Promotions || New Launching Account position. The role involves handling customer interactions in English, providing clear and accurate information, and ensuring a positive experience across multiple communication channels. Daily tasks include responding to inquiries, resolving issues, documenting interactions, and adhering to performance and quality guidelines for a newly launched account. Team members will participate in ongoing training and coaching to improve communication skills, product knowledge, and efficiency, with a strong focus on meeting KPIs and contributing to a collaborative, professional work environment. The position offers opportunities for rapid advancement based on performance and demonstrated leadership potential.
Qualifications
