Company Description Alorica is a global customer experience provider focused on creating customers for life by designing interactions that elevate client brands. As a full-service CX partner, the company combines proven performance, deep industry expertise, and advanced technology to deliver measurable results and new possibilities. Alorica is known for pioneering customer experiences, challenging convention, and building strong client relationships rooted in integrity and authenticity. With approximately 100,000 professionals in 17 countries, Alorica serves over 250 brands in more than 75 languages. Applicants join a curious, creative, and connected team with diverse career paths and opportunities for growth.
Role Description This is a full-time, on-site Customer Support role for B2 English speakers, based in Cairo, Egypt, targeted at recent graduates. The role involves handling inbound and outbound customer inquiries, providing accurate information, and resolving issues in a timely and professional manner. Daily tasks include communicating with customers in English via phone, email, or chat, documenting interactions, and following established procedures and quality standards. The position also requires collaborating with team members, participating in training and coaching sessions, and continuously improving product and service knowledge. Customer Support professionals are expected to represent Alorica’s values, maintain high levels of customer satisfaction, and meet performance targets.
Qualifications
- * Strong Communication and Customer Service skills, with the ability to handle inquiries clearly, calmly, and professionally.
- English Teaching and Training skills that support explaining information, guiding customers, and participating in coaching or knowledge-sharing.
- Translation and English language proficiency at B2 level or above, enabling effective understanding and response across multiple channels.
- Ability to work on-site in Cairo, Egypt, on a full-time schedule, with flexibility to work shifts, weekends, or holidays as required.
- Recent graduate or equivalent educational background; prior customer support or contact center experience is an advantage but not required.
- Strong problem-solving skills, attention to detail, and the ability to follow structured processes and meet performance goals.
- Comfort using computer systems, CRM tools, and common office applications; willingness to learn new technologies and platforms.
- Professional attitude, reliability, and commitment to delivering inclusive, respectful, and high-quality customer experiences.
