We are seeking a professional, customer-oriented, and service-driven Automotive Service Advisor to act as the primary point of contact between customers and the automotive service department. The successful candidate will be responsible for understanding customer needs, recommending appropriate vehicle maintenance and repair services, coordinating workshop activities, and ensuring an excellent customer experience throughout the service process.
Key Responsibilities
- * Welcome customers and handle vehicle service inquiries, appointments, and bookings.
- Understand customer concerns and identify vehicle maintenance and repair requirements.
- Conduct initial vehicle inspections and prepare service orders and job documentation.
- Explain recommended repairs, maintenance procedures, service quotations, and estimated completion times.
- Coordinate with technicians and workshop teams to ensure timely and efficient vehicle servicing.
- Monitor repair progress and provide regular updates to customers.
- Prepare service quotations, invoices, and relevant service documentation.
- Recommend additional maintenance services, repair solutions, and after-sales packages where appropriate.
- Handle customer complaints, service inquiries, and feedback professionally.
- Follow up with customers after service completion to ensure satisfaction and encourage repeat business.
- Maintain accurate customer information, vehicle service histories, and service records.
- Support service department sales targets, customer retention, and operational performance.
- Ensure compliance with company service procedures and customer service standards.
Requirements
- * Diploma or Bachelor's degree in Automotive Engineering, Mechanical Engineering, Business Administration, or a related field is preferred.
- Minimum 2–5 years of experience in automotive after-sales service, vehicle maintenance, or customer service.
- Previous experience as an Automotive Service Advisor or in an automotive workshop is preferred.
- Good knowledge of vehicle systems, automotive maintenance, diagnostics, and repair procedures.
- Strong customer service, communication, negotiation, and interpersonal skills.
- Ability to understand technical issues and explain repair recommendations clearly to customers.
- Strong organizational, multitasking, and problem-solving abilities.
- Customer-oriented, responsible, and able to work in a fast-paced workshop environment.
- Ability to coordinate effectively with technicians, service managers, and customers.
- Proficiency in Microsoft Office and automotive service management systems.
- Fluency in English, both written and spoken.
