develop and implement new & effective collection strategies for early stage delinquent users while keeping in mind the quality and impacts
work with risk and front-end collection team for implementation of better calling campaigns duly aligned with the organization goals and compliance benchmarks
own and create dialer strategies, floor mobility strategies and prioritization frameworks based on portfolio segments
examine strategic performance, spot emerging business & product opportunities, identify business threats/blockers and develop creative action plans
be aware of what is happening on competition space and collection ecosystem and keep adding new ideas to improve collection efficiency
ensure to have a highly customer centric collection team who regularly achieve their collection targets and KPIs
develop and execute operations plan for the tele-calling sites
take initiatives to innovate tele-calling structures with an intent to create a sharply focused state of the art framework
provide and facilitate relevant development models for team members which would be essential to deliver as per expectation
frequent performance reviews and monitoring of team members
provide and support end to end designing and implementation of capacity planning model along with a proper hiring planner & end to end process management encompassing all aspects of compliance, quality & training
generate, analyze & share regular reports on team performance, collection intensity and outcomes including but not restricted to market trend analysis and reports
present derived insights and recommendations for ongoing improvement

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Skills Gap Analyzer

Compare your skills with the requirements for Assistant Manager, Collections.Retail Collections Egypt.Credit Management Group and see what you need to learn

About the company

Mashreq

Banking

develop and implement new & effective collection strategies for early stage delinquent users while keeping in mind the quality and impacts
work with risk and front-end collection team for implementation of better calling campaigns duly aligned with the organization goals and compliance benchmarks
own and create dialer strategies, floor mobility strategies and prioritization frameworks based on portfolio segments
examine strategic performance, spot emerging business & product opportunities, identify business threats/blockers and develop creative action plans
be aware of what is happening on competition space and collection ecosystem and keep adding new ideas to improve collection efficiency
ensure to have a highly customer centric collection team who regularly achieve their collection targets and KPIs
develop and execute operations plan for the tele-calling sites
take initiatives to innovate tele-calling structures with an intent to create a sharply focused state of the art framework
provide and facilitate relevant development models for team members which would be essential to deliver as per expectation
frequent performance reviews and monitoring of team members
provide and support end to end designing and implementation of capacity planning model along with a proper hiring planner & end to end process management encompassing all aspects of compliance, quality & training
generate, analyze & share regular reports on team performance, collection intensity and outcomes including but not restricted to market trend analysis and reports
present derived insights and recommendations for ongoing improvement

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Key Account Portfolio Manager

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Administrator & Account Manager

Business Prospecting Specialist

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Call Center Specialist

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Assistant Manager, Collections.Retail Collections Egypt.Credit Management Group

About the company

Storekeeper

Medical Science Liaison - Rare Diseases (with Diagnostics responsibilities Oncology/Rare Diseases) - Lebanon

Software Engineer Intern

Generative AI Creative Technologist (Arabic)

Business Growth Associate

Venture Capital Intern

Business Prospecting Executive

Showroom Manager- Nigeria

Salesperson

Company Owner

Business Prospecting Representative

Customer Success Lead

Event Specialist

EUSM Lebanon - European Union Support Mission in Lebanon 1-2026 Call for Contributions (EUSM Lebanon)

Software Engineer

Sales Advisor

Business Development

Computer Science

Mechanical Engineer

HR Volunteer

Private Engineering Tutor

Real Estate Salesperson

Sales Manager- 19 L

Human Resources Manager

Store Manager

Hairdresser

Solar Design Engineer

Insurance Unit Leader