Job DescriptionPosition: Assistant Manager – Learning & Development and Talent Acquisition
- * Job Qualifications
- University degree or diploma, preferably in Human Resources Management, Business Administration, Hospitality Management, or a related field.
- Previous experience in Learning & Development, Human Resources, Talent Acquisition, or hotel operations, preferably within the hospitality industry.
- Good understanding of training needs analysis, training coordination, employee development, and recruitment processes.
- Knowledge of luxury hospitality service standards, including Forbes Travel Guide and LQA standards, is an advantage.
- Strong communication, presentation, interpersonal, and organizational skills.
- Ability to conduct engaging training sessions and facilitate group discussions, practical demonstrations, and role-playing activities.
- Proficiency in Microsoft Office applications and familiarity with learning management and recruitment systems.
- Ability to maintain confidentiality, manage multiple priorities, and build professional relationships with employees and management.
- Key Areas of Responsibility
- Operational
Learning & Development
- * Assist the Human Resources Manager in identifying training and development needs across all hotel departments.
- Prepare, coordinate, implement, and monitor the hotel's Annual Training Plan and Monthly Training Calendar.
- Monitor departmental skills training to ensure compliance with the standards outlined in the Departmental Operations Manuals.
- Ensure that an appropriate number of Departmental Trainers are identified, trained, and actively conducting an average of 3 to 5 skills training sessions per month.
- Monitor and coordinate departmental training activities to ensure that each employee receives a minimum of 3 hours of skills training per month.
- Maximize the effectiveness of Departmental Trainers through regular follow-up, performance monitoring, coaching, and recognition.
- Plan, organize, conduct, and evaluate general, core, supervisory, and management development training programs.
- Coordinate and facilitate employee orientation, Forbes Travel Guide training, LQA training, hygiene training, health and safety training, fire safety training, and computer training, as required.
- Design and deliver engaging training sessions using classroom instruction, practical demonstrations, group discussions, simulations, role-playing, and other appropriate learning methods.
- Develop, review, and update training materials, presentations, assessments, and learning resources to ensure their relevance and effectiveness.
- Implement and monitor company training initiatives, including e-learning programs and other digital learning platforms.
- Monitor compliance with brand standards and identify opportunities to improve service quality and the overall guest experience.
- Promote and maintain a strong learning and development culture throughout the hotel.
- Stay informed of emerging training methodologies, hospitality trends, and learning technologies, recommending relevant improvements to the Human Resources Manager.
- Support the communication of Employee Engagement Survey results and follow up on the implementation of relevant departmental action plans.
- Monitor employee grooming and presentation standards and coordinate with departmental leaders to ensure compliance with hotel requirements.
- Maintain accurate training attendance records, training reports, evaluations, and employee development documentation.
Talent Acquisition
- * Coordinate the hotel's recruitment and selection activities in collaboration with the Human Resources Manager and respective Heads of Department.
- Support the recruitment process, including vacancy coordination, CV screening, candidate shortlisting, interview arrangements, and HR interviews.
- Liaise with departmental leaders to understand manpower requirements and identify suitable candidates.
- Coordinate recruitment activities with local and international recruitment agencies, educational institutions, and other relevant partners.
- Establish and maintain professional relationships with hospitality schools, colleges, and universities to support internship and graduate recruitment initiatives.
- Coordinate internship recruitment, placement, and onboarding arrangements in collaboration with the relevant departments.
- Maintain accurate recruitment trackers, candidate records, and recruitment-related documentation.
- Support employee onboarding and ensure that new joiners receive the necessary orientation and introduction to hotel standards, policies, and procedures.
- Provide general administrative and operational support to the Human Resources Department and assist with other HR projects as required.
- Customer Service
- Support the hotel's commitment to service excellence by developing and delivering training programs that enhance guest satisfaction and service consistency.
- Promote personalized, anticipatory, and professional guest service through practical training and coaching.
- Ensure that employees understand and consistently demonstrate the hotel's service standards and brand values.
- Provide professional, courteous, and supportive service to employees, departmental leaders, candidates, and visitors.
- Respond promptly and effectively to internal training and recruitment requests, ensuring clear communication and appropriate follow-up.
- Work closely with departmental leaders to identify service gaps and implement relevant training initiatives.
- Financial
- Assist the Human Resources Manager in preparing, implementing, and monitoring the hotel's annual training budget.
- Ensure that training activities and related expenditures remain within the approved departmental budget.
- Identify cost-effective training solutions while maintaining the quality and effectiveness of learning initiatives.
- Coordinate external training providers and monitor associated costs, approvals, and documentation.
- Ensure that all training-related expenses are properly authorized and recorded in accordance with hotel financial policies and procedures.
- Maintain accurate records of training expenditures and provide relevant reports when required.
- Personnel
- Ensure that all employees are treated fairly and consistently in accordance with their terms and conditions of employment, applicable legislation, and hotel policies and procedures.
- Support the recruitment and selection process by providing effective and timely recruitment solutions to departmental leaders.
- Coordinate employee development initiatives, including supervisory development, leadership training, succession planning, coaching, and mentoring programs.
- Assist in identifying high-potential employees and development opportunities in collaboration with the Human Resources Manager and departmental leaders.
- Oversee the coordination and administration of employee training and development activities across the hotel.
- Support the training and development of Human Resources team members to enhance departmental efficiency and effectiveness.
- Maintain positive and professional relationships with employees at all levels, taking an active interest in their welfare, safety, performance, and professional development.
- Reinforce employee attendance, grooming, uniform, name tag, personal appearance, and hygiene standards in coordination with departmental leaders.
- Support the implementation of the company's People Brand and employee engagement initiatives across all departments.
- Provide employees with appropriate career guidance and development support within the scope of the position.
- Administration & Internal Communication
- Assist the Human Resources Manager in preparing, updating, and communicating employee-related materials, including the Employee Handbook, monthly HR activity schedules, internal announcements, and employee notice boards.
- Ensure that hotel rules, regulations, policies, and procedures are effectively communicated to employees.
- Promote the hotel's core values, guiding principles, and expected behavioral standards through training and internal communication.
- Coordinate employee engagement activities, interdepartmental events, recognition programs, and employee award presentations.
- Ensure that employees receive regular updates on hotel product knowledge, promotions, operational changes, and relevant policies.
- Promote the value and importance of training by communicating its impact on employee performance, guest satisfaction, and operational efficiency.
- Prepare and share training reports, participation summaries, and outcomes of learning and development initiatives with relevant stakeholders.
- Maintain organized and accurate records of training activities, employee development plans, recruitment processes, and other HR documentation.
- Ensure the confidentiality and appropriate handling of employee records, candidate information, and other sensitive HR documents.
- Other Duties
- Maintain strong professional relationships with external training providers, recruitment agencies, hospitality institutions, universities, business partners, and relevant industry representatives.
- Demonstrate a thorough understanding of the Employee Handbook and comply with all hotel rules, regulations, policies, and procedures.
- Adhere to all hotel requirements relating to fire safety, hygiene, occupational health, safety, and security.
- Represent the hotel professionally and demonstrate responsible conduct at all times.
- Maintain positive working relationships with guests, colleagues, departmental leaders, and external partners.
- Handle employee, candidate, and guest enquiries courteously and efficiently, escalating concerns when necessary.
- Actively support employee welfare, safety, development, and well-being through appropriate guidance and professional communication.
- Attend departmental meetings, training sessions, briefings, and other activities as required.
- Report for duty punctually and maintain the required standards of uniform, grooming, personal appearance, and hygiene.
- Maintain a clean, organized, and professional working environment.
- Exercise discretion and maintain strict confidentiality regarding employee information, recruitment matters, management discussions, and other sensitive hotel information.
- Carry out any other reasonable duties and responsibilities assigned by the Human Resources Manager or hotel management.
