Position: Call Center Agent (Arabic Speakers Only)
Location: Dubai, UAE
Project Duration: 3 Months
Industry: Customer Service / Call Center / BPO
Salary: Up to AED 4,500 per month
Visa Requirement: Candidates on their own visa or sponsored visa are preferred.
Key Responsibilities
- Handle incoming and outgoing customer calls in a professional and courteous manner.
- Respond to customer inquiries, provide accurate information, and assist with requests.
- Address customer complaints and concerns, ensuring timely and effective resolution.
- Maintain a high level of customer satisfaction through excellent communication and service.
- Follow call handling procedures, scripts, and company guidelines.
- Record customer interactions, inquiries, and complaints accurately in the system.
- Escalate complex issues to the relevant departments or supervisors when required.
- Meet assigned performance targets, including call quality, productivity, and customer satisfaction.
- Maintain professionalism and a positive attitude in a fast-paced call center environment.
Requirements
- Previous experience in a call center, customer service, telemarketing, or sales role is preferred.
- Excellent verbal communication and active listening skills.
- Fluency in Arabic and English is preferred.
- Strong problem-solving and customer-handling skills.
- Ability to handle customer inquiries and challenging situations professionally.
- Basic computer skills and familiarity with CRM or call center systems.
- Ability to work under pressure and achieve assigned targets.
- Willingness to work flexible shifts, including weekends and public holidays, if required.
- Candidates on their own visa or sponsored visa are preferred.
- Candidates should have a customer-focused attitude and a professional telephone manner.
