Company Description Xceed is a leading multilingual Business Process Outsourcing (BPO) provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company serves key government and commercial clients in 10 languages through a wide range of services, including inbound and outbound support, back office operations, infrastructure management, recruitment process outsourcing, helpdesk, and social media analysis. Xceed has established delivery centers in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia, enabling broad regional coverage and career mobility. The organization is widely recognized with numerous global awards for outsourcing excellence, sustainability, impact sourcing, customer experience, and diversity, equity, and inclusion. Xceed also maintains multiple international certifications in quality, information security, business continuity, and occupational health and safety, providing a stable and well-structured environment for professionals.
Role Description The Application Supervisor (AI Integration / LLM and .NET) is a full-time, on-site role based in Qesm El Maadi. This position oversees the design, development, and maintenance of application solutions that integrate AI, large language models (LLMs), and .NET technologies into Xceed’s business operations. Day-to-day responsibilities include supervising a technical team, prioritizing and allocating development tasks, ensuring code quality, and coordinating application releases and enhancements. The role involves collaborating with stakeholders to gather requirements, translating business needs into technical specifications, and driving AI-enabled features that improve process efficiency, customer experience, and analytics capabilities. The Application Supervisor monitors system performance, manages incident resolution, ensures compliance with security and quality standards, and contributes to ongoing optimization, documentation, and training for relevant teams.
Qualifications
* Bachelor's degree in Computer Science, Software Engineering, or a related field.
* - Minimum 4 years of software development experience, including 2+ years in a senior or leadership role.
* - Strong experience with C#, ASP.NET Core, Entity Framework Core, and REST APIs.
* - Experience with PostgreSQL or SQL Server.
* - Good knowledge of React or Angular.
* - Experience with Git, Docker, CI/CD, and Agile methodologies.
* - Hands-on experience with AI coding assistants and LLM integration is a strong advantage.
* - Strong leadership, mentoring, communication, and problem-solving skills.
* - Fluent in English.ompliance
