Company Description Xceed is a leading multilingual Business Process Outsourcing provider in the EMEA region, operating more than 10,000 web-enabled, multi-channel stations. The company supports government and commercial clients in 10 languages through services that include inbound and outbound support, back office operations, infrastructure management, recruitment process outsourcing, helpdesk, and social media analysis. Xceed has delivery centers in Egypt, Morocco, Mauritius, the UAE, and a new site in Saudi Arabia, offering diverse regional career opportunities. The organization has earned numerous international awards for outsourcing excellence, impact sourcing, customer experience, sustainability, CSR, and diversity, equity, and inclusion. Xceed is also certified in key global standards such as COPC, ISO for business continuity, quality, occupational health and safety, environmental management, and information security, reflecting a strong commitment to operational excellence and employee well-being.
Role Description The Application Developer Senior Supervisor is a full-time, on-site role based in Egypt, responsible for leading a team of developers in designing, building, and maintaining business-critical applications that support Xceed’s multi-channel outsourcing operations. Day-to-day activities include overseeing software development lifecycle activities, reviewing and optimizing code, managing integrations between systems, and ensuring database performance and reliability. The role involves collaborating with cross-functional stakeholders to gather requirements, translate them into technical solutions, and prioritize development tasks aligned with business objectives. The Senior Supervisor will mentor and coach team members, enforce coding standards and best practices, and contribute to technical architecture decisions. The position also requires monitoring production applications, troubleshooting issues, and implementing enhancements that improve scalability, security, and user experience.
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