Job Summary & PurposeResponsible for repairs of iPhones, Macbook , iMac, Watch and other Apple accessories
Key Performance Areas (KPAs) & Principal Accountabilities
- * Responsible for repairing In Warranty and Out Warranty
- Should achieve the daily productivity targets
- Should deliver as per KPI of Apple requirement
- Should handle customers who walk into the service centers with technical queries.
- Update brand systems daily.
- Maintain NPS of service center with good quality work and customer interaction.
Qualitative Requirements
- * Experience (Yrs& Field) : 3-4 years’ experience managing repairs of all Apple products
- Educational Qualification : Diploma/ ITI in Electronics
- Professional Certifications : ACIT and ACMT certifications from Apple
Skills & Abilities
- * Interpersonal skills: Actively listens and speaks effectively and respectfully to others.
- Customer focus: Keeps the customer all the time while making decisions.
- Desire to learn: Seeks to acquire new knowledge to improve and develop
- Detail orientation: Completes tasks accurately with eye towards quality, process and procedures.
- Reliability: Completes tasks and achieves results with minimum oversight
