Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In the AI era, the company has evolved to become sharper, more modern, and highly focused on empathy in customer interactions. TP combines intelligent technology with human expertise to deliver future-ready, customer-centric solutions. Team members join an organization that embraces innovation, supports professional growth, and prepares people for the journey ahead in a rapidly changing digital landscape.
Role Description The Airline Customer Service B2/C1 role is a full-time, on-site position based in New Cairo. In this role, the team member provides professional, high-quality support to airline customers, handling inquiries related to reservations, ticket changes, check-in, baggage, and general travel information. Daily tasks include managing customer contacts via phone, email, or chat, resolving issues efficiently, and ensuring compliance with airline and aviation policies. The role may also involve offering relevant services or products that enhance the customer’s travel experience, while maintaining accurate records of all interactions. Collaboration with internal teams and adherence to performance and quality metrics are key aspects of the position.
Qualifications
* Strong Communication skills, including clear spoken and written English at B2/C1 level.
* Proven Customer Service experience, with a focus on handling inquiries and resolving issues professionally.
* Knowledge of Airlines and Aviation operations, such as reservations, ticketing, and travel procedures.
* Basic Sales skills, with the ability to identify customer needs and propose suitable services or upgrades.
* Ability to work on-site in New Cairo in rotating shifts, including weekends and holidays as needed.
* Comfort using CRM systems, ticketing tools, and standard office software.
* Strong problem-solving skills, attention to detail, and resilience in a fast-paced environment.
* Previous experience in airline, travel, or contact center environments is an advantage.
