Company Description Xceed is a leading multilingual Business Process Outsourcing (BPO) service provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company supports government and commercial clients in 10 languages through sites in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia. Xceed delivers a broad portfolio of services, including inbound and outbound support, back-office operations, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis. The organization is consistently recognized by IAOP, INSIGHTS Middle East Call Centre & CX Awards, Gulf Sustainability Awards, ICXA, IBXA, and Global ESG Awards for excellence in outsourcing, sustainability, impact sourcing, and diversity, equity, and inclusion. Xceed adheres to global standards with multiple certifications such as COPC and ISO in business continuity, quality, environmental, occupational health and safety, and information security management.
Role Description The AI Application Developer is a full-time, on-site role based in Nasr City, responsible for designing, developing, and maintaining AI-driven applications that support Xceed’s BPO and customer experience operations. The role includes building and integrating machine learning models, chatbots, and automation tools into existing platforms, ensuring reliable performance and seamless interaction with business systems and databases. The developer will collaborate with cross-functional teams to translate business requirements into technical solutions, optimize application architecture, and enhance user experience through iterative improvements. Daily tasks involve coding, testing, debugging, documenting solutions, and monitoring production systems, while adhering to security, quality, and compliance standards. The role also requires staying current with AI technologies and best practices to continuously improve and scale AI solutions across Xceed’s multi-site operations.
Qualifications
* Strong Software Development skills with experience in building and maintaining production-grade applications.
* Proficiency in Programming languages commonly used for AI and backend development (e.g., Python, Java, C#, or similar).
* Hands-on experience with Databases (SQL and/or NoSQL) for data storage, retrieval, and performance optimization.
* Working knowledge of Cascading Style Sheets (CSS) and related front-end technologies to support user interface design and integration.
* Experience with Integration of AI services, APIs, and third-party systems into existing applications and workflows.
* Familiarity with AI/ML frameworks and tools (e.g., TensorFlow, PyTorch, scikit-learn, or cloud AI services) is highly beneficial.
* Understanding of software architecture, secure coding practices, and version control (e.g., Git).
* Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field, or equivalent practical experience.
* Strong analytical and problem-solving abilities, with attention to quality,
