We are looking for an experienced After Sales Engineering Manager to lead and manage after-sales operations, ensuring excellent customer satisfaction, efficient technical support, and high-quality service delivery.
Job Requirements:
- Bachelor's degree in Engineering (Mechanical or Electrical)
- 15-20 years of total experience, including 5-10 years in a managerial role
- Previous experience in After Sales, Technical Support, or Service Management
- Strong leadership, communication, and problem-solving skills
- Solid understanding of troubleshooting, field service, spare parts, and warranty management
- Strong business acumen with experience in service revenue, KPIs, forecasting, and performance management
Requirements
- * Lead and manage the After Sales Engineering team, ensuring efficient service delivery and technical excellence
- Oversee after-sales operations, including technical support, troubleshooting, field service, and spare parts management
- Handle escalated customer issues and ensure timely and effective resolution
- Develop strategies to improve customer satisfaction and enhance service efficiency
- Manage service contracts, warranties, and quality standards
- Monitor team performance, establish KPIs, and drive continuous improvement
- Manage service and spare parts revenue, budgeting, forecasting, and business growth
- Collaborate with Sales and other departments to improve product performance and customer experience
- Coach, train, and develop the engineering team
Benefits
- * Competitive Salary
- Medical Insurance
- Social Insurance
- Working Hours: 9:00 AM - 5:00 PM
