After-Sales Engineer – Refrigeration
Job Description
We are seeking a technically skilled After-Sales Engineer with a background in refrigeration systems to join our team. The successful candidate will be responsible for providing technical support, troubleshooting refrigeration equipment, coordinating maintenance activities, and delivering effective after-sales services to ensure customer satisfaction and equipment reliability.
Key Responsibilities
- Provide technical support and after-sales services to customers regarding refrigeration systems and equipment.
- Diagnose technical issues, troubleshoot equipment failures, and recommend appropriate solutions.
- Perform and coordinate preventive and corrective maintenance activities.
- Conduct customer site visits to inspect equipment, identify technical problems, and provide on-site technical assistance.
- Support customers in the proper operation and maintenance of refrigeration systems.
- Coordinate with internal technical teams to ensure timely resolution of customer complaints and service requests.
- Follow up on maintenance activities and ensure service quality and customer satisfaction.
- Prepare technical reports and maintain accurate records of service activities.
Job Requirements
- Bachelor's degree in Mechanical Engineering or a relevant technical discipline.
- Previous experience in after-sales service, technical support, or maintenance is preferred.
- Strong technical knowledge of refrigeration systems.
- Hands-on experience in ammonia refrigeration system maintenance is highly preferred.
- Good knowledge of refrigeration equipment troubleshooting and maintenance procedures.
- Excellent technical problem-solving and diagnostic skills.
- Good communication and customer-handling skills.
- Good command of English, including technical refrigeration terminology.
- Willingness to travel for customer visits and technical assignments when required.
Preferred Technical Background
- Industrial refrigeration systems.
- Ammonia refrigeration systems.
- Preventive and corrective maintenance.
- Refrigeration equipment troubleshooting.
- After-sales technical support and customer service.
