üè¢ About Alfa Electronics
Since 1987, Alfa has designed, manufactured and supported its own electronic, embedded and software systems for the banking, industrial and hospitality sectors. Today we serve more than 6,000 customers in Egypt and 50+ across the Middle East & Africa. We are also the main distributor of Markem-Imaje industrial marking solutions in Egypt.
üéØ What You‚Äôll Own
üîπ Lead the full after-sales operation, including the maintenance, installation and operations teams, and set the service standards our customers feel every day.
üîπ Turn service into revenue by growing service contracts, winning new customers and hitting financial targets.
üîπ Step in personally on complex, escalated customer cases and lead major service projects.
üîπ Own the unit‚Äôs budget, KPIs and performance reporting.
üîπ Drive smarter operations through ERP & CRM systems, data-driven decisions and streamlined processes.
üîπ Build, coach and retain a high-performing technical team.
‚úÖ What You Bring
üî∏ B.Sc. in Electronics or Communications Engineering.
üî∏ 10+ years in customer service or technical service, including 6+ years in management.
üî∏ Proven strength in budgeting, project management, negotiation and data analysis.
üî∏ A customer-first mindset and the ability to lead through results.
üî∏ Excellent English.
⭐ An MBA or a project management certification is a strong plus.
