Job Purpose:
To manage and follow up customer collections, outstanding receivables and overdue payments related to TATS Service and Spare Parts sales, ensuring timely recovery, accurate reporting and improved cash flow.
Key Responsibilities:
- Follow up all outstanding and overdue customer payments related to Service and Spare Parts invoices.
- Maintain and regularly update the collection report, including invoice ageing, outstanding balances, payment commitments and collection status.
- Contact customers through calls, emails and direct visits to secure payments, particularly for long-overdue invoices and high-value outstanding accounts.
- Coordinate with Service, Parts, branch supervisors and Finance to resolve pending invoices, missing documentation, customer disputes and payment approval issues
- Obtain customer payment commitments, monitor agreed dates and escalate delayed or unresolved cases to management.
- Reconcile customer outstanding balances with Finance and ensure collections are correctly recorded and allocated against invoices.
- Prepare weekly collection updates highlighting amounts collected, overdue balances, pending issues and planned recovery actions.
- Support customer statement-of-account reconciliation and follow up pending purchase orders, invoices, service reports and other documents required for payment.
- Prioritize high-value and ageing receivables and recommend appropriate recovery actions.
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Maintain professional customer relationships while ensuring consistent and effective collection follow-up.
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Qualifications & Experience:
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Diploma or bachelor's degree in Accounting, Finance, Business Administration or a related field.
- Minimum 2–3 years of relevant experience in accounts receivable, credit control or customer collections, preferably in equipment, spare parts, service or industrial businesses.
- Good understanding of invoicing, customer statements, ageing reports, payment terms and overdue collection procedures.
- Proven ability to follow up overdue accounts, negotiate payment commitments and resolve collection-related issues.
- Good knowledge of Microsoft Excel and ERP/accounting systems.
- Good communication and customer-handling skills in Arabic and English.
- Valid Saudi driving licence and willingness to visit customers as required.
Key Performance Indicators (KPIs)
- Monthly collection achievement against agreed targets
- Reduction in overdue receivables and ageing balances.
- Recovery of long-outstanding and high-value invoices
- Timely resolution of collection-related issues.
- Accuracy and timely submission of weekly collection reports.
