30 days ago
Full TimeJunior
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Skills Gap Analyzer
Compare your skills with the requirements for Account Manager and see what you need to learn
About the company
AlexTransport
Freight and Package Transportation
Company Description AlexTransport is a package and freight delivery company headquartered in Köln, Germany, serving a wide range of commercial and individual clients. The organization focuses on reliable, timely, and secure delivery services, supporting customers with flexible logistics solutions. Team members work in a dynamic environment that values efficiency, accountability, and customer satisfaction. Applicants joining AlexTransport can expect to contribute to streamlined operations and play a key role in the customer experience.
Role Description This is a full-time, on-site Account Manager role based in Alexandria. The Account Manager will oversee a portfolio of client accounts, serve as the primary point of contact, and ensure that delivery and service commitments are met. Daily responsibilities include managing client inquiries, resolving issues related to shipments and logistics, coordinating with operations and dispatch teams, and tracking service performance. The role also involves preparing reports, identifying opportunities to improve customer satisfaction, and supporting contract renewals and upselling services where appropriate. The Account Manager will collaborate closely with internal stakeholders to maintain strong client relationships and support overall business growth.
Qualifications
* Client relationship management and customer service skills, with the ability to build trust and maintain long-term partnerships.
* Account management and coordination abilities, including experience handling multiple client priorities and deadlines.
* Strong communication and interpersonal skills, with clear written and verbal communication in English; additional language skills are an advantage.
* Analytical and problem-solving skills to interpret data, address service issues, and recommend improvements.
* Organizational and time-management skills, with attention to detail in documentation and reporting.
* Familiarity with logistics, transportation, or delivery services is preferred, including basic knowledge of shipment tracking and service-level agreements.
* Comfort working on-site in a fast-paced environment and collaborating across operations, sales, and support teams.
* Bachelor’s degree in Business, Logistics, Communications, or a related field, or equivalent practical experience.
* Proficiency with common office software and CRM tools to manage client data and prepare reports.