About us
Spafax is a leading provider of in-flight entertainment and content marketing solutions, partnering with the world’s top airlines to enhance passenger experiences. With a legacy of delivering high-quality, engaging content, we bring storytelling to new heights. Our team is dedicated to curating the best TV, film, music, and interactive experiences to entertain and inspire audiences worldwide.
The Role
The Account Executive is a client-facing role responsible for managing the day-to-day relationship with an airline client and coordinating the delivery of its Inflight entertainment programme. Key responsibilities include managing client requests, overseeing content schedules, monitoring budgets and coordinating with internal teams to ensure timely delivery. Account Executive plays a key role in maintaining strong client relationships, supporting content planning and ensuring smooth account operations.
Responsibilities
- Manage day-to-day relationship with the client (airline) acting as a main point of contact for all IFE requests and follow-ups;
- Develop and maintain a strong understanding of the airline's brand, objectives, route network and passenger demographics to support its content strategy effectively;
- Oversee content programming schedules and coordinate with programming, metadata, production and operations teams to ensure delivery in line with the agreed timeline;
- Attend regular client editorial meetings, prepare meeting materials, document decisions and follow up on agreed actions;
- Maintain clear records of client requirements and instructions, ensuring accurate communication and timely implementation;
- Track content requirements, programming changes and promotional activities, ensuring all stakeholders are informed and deadlines are met;
- Organize and manage Quarterly Business Reviews, coordinating input from relevant internal teams;
- Monitor progress against agreed deliverables and proactively address delays or issues;
- Maintain and monitor the account's monthly and annual budgets in coordination with Finance and relevant internal teams;
- Track content licensing costs, financial commitments and expenditure against approved budgets.
Requirements
- Minimum of 3 years of previous experience in account coordination, client servicing, or a similar role, ideally within media, entertainment, advertising or aviation;
- Excellent English communication and presentation skills. Confidence in communicating directly with clients and internal stakeholders;
- Ability to build strong client relationships, understand their objectives and anticipate their needs;
- Strong time management, attention to detail, organization skills with the ability to manage multiple tasks and meet deadlines;
- Strong Excel, PowerPoint skills and confidence with AI tools;
- Proactive, positive and adaptable approach, with a strong sense of ownership and accountability;
- Knowledge of and genuine interest in TV, Movie & Audio content
