Location:
Al Giza Mohandessin (on-site position)
Working Hours:
Sunday to Thursday: 12:30 PM – 9:00 PM | 1:30pm - 10:00pm
Fridays& Saturdays are off
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reach out via WhatsApp: 01006919331
Qualifications
- Strong Customer Service and Customer Support skills, with the ability to handle inquiries and resolve issues professionally.
- Excellent Communication abilities, including clear speaking, active listening, and confident phone presence.
- Proven Sales skills, with experience in telesales, inside sales, or a similar target-driven environment.
- Capability to deliver and receive Training, including learning new scripts, product updates, and sharing best practices with peers.
- Basic proficiency with CRM or call management tools and comfort with using digital solutions.
- Ability to work on-site in Giza, meet daily call and conversion targets, and manage time effectively.
- High level of professionalism, reliability, and ethical conduct in dealing with customers and confidential information.
- Prior experience in telesales or customer-facing roles is preferred; a diploma or bachelor’s degree in business, marketing, or a related field is an advantage.
Role Description
The Academic Scheduling Coordinator is a full-time, on-site role based in Giza, responsible for organizing and managing training schedules and academic timetables. The coordinator maintains up-to-date calendars for courses, trainers, and classrooms, ensuring sessions are allocated efficiently and without conflicts. Daily tasks include handling learner inquiries, confirming bookings, managing attendance lists, and coordinating changes or rescheduling as needed. The role involves close collaboration with trainers, administrative staff, and learners to ensure smooth logistical planning and clear communication of schedules. The coordinator also supports general administrative duties related to documentation, data entry, and reporting on program enrollment and attendance.
Qualifications
- Candidates should possess strong interpersonal skills and communication abilities to interact effectively with learners, trainers, and internal teams.
- Candidates should possess professional phone etiquette and appointment scheduling skills to manage calls, bookings, and schedule changes accurately.
- Candidates should possess administrative assistance capabilities, including organizing records, data entry, and handling routine office tasks.
- Candidates should possess attention to detail, time management, and organizational skills to coordinate multiple schedules and deadlines.
- Relevant experience in academic coordination, training centers, or administrative roles is preferred.
- Proficiency with office software and scheduling tools, and the ability to learn new systems quickly, is beneficial.
- A diploma or bachelor’s degree in administration, education, or a related field is advantageous.
