About the Role:
We are looking for a dedicated Hotel Reservation Specialist to join our team at Sedra International Hotel Marketing Company in Cairo. You will be responsible for managing hotel room bookings, maximizing occupancy and revenue, delivering exceptional guest service, and coordinating efficiently with front office and sales teams.
Responsibilities:
- Process individual and group hotel reservation requests received via phone, email, OTAs (Online Travel Agencies), and B2B channels accurately and promptly.
- Utilize hotel Property Management Systems (PMS) and booking engines to check room availability, input guest details, issue confirmation vouchers, and update room allocations.
- Handle reservation modifications, cancellations, and special guest requests in accordance with hotel policies and rate plans.
- Coordinate closely with the front office, sales, and finance departments regarding guest arrivals, billing, corporate accounts, and prepayments.
- Respond to guest inquiries regarding hotel amenities, rates, packages, and policies with a high standard of hospitality and professionalism.
- Monitor daily arrivals, no-shows, and pending bookings, and prepare regular occupancy and reservation reports.
Qualifications:
- Bachelor’s degree in Hotel Management, Tourism, Business Administration, or a related field.
- Minimum of 1 to 3 years of proven experience in hotel reservations or front office operations.
- Strong familiarity with hotel Property Management Systems (PMS) and OTA extranets.
- Excellent verbal and written communication skills in English, with a strong customer-centric and professional approach.
- Ability to multitask, work under pressure in a fast-paced environment, and pay strict attention to detail.
How to Apply:
If you meet the requirements and are interested in joining our team, please send your CV to: HR@sedra-travel.com
