Job Overview
We are looking for a customer-focused Customer Support Specialist (B2 English) to join our team in New Cairo (Plaza site). In this multi-channel role (Voice, Email, and Chat), you will assist merchants and business clients across international markets—specifically the UK & Ireland region—helping them navigate and troubleshoot tailor-made business and payment tools built for micro and nano businesses.
Key Responsibilities
- Deliver high-quality customer assistance via Voice, Email, and Chat to UK and Ireland merchants.
- Resolve inquiries related to business tools, transaction accounts, and merchant product suites.
- Troubleshoot general account, payment, and service inquiries with clarity and professionalism.
- Meet and maintain key performance indicators (KPIs) and quality standards.
Requirements & Qualifications
- Language Skills: B2 Level English proficiency (strong verbal and written communication).
- Work Location: On-site at Plaza, New Cairo.
- Shift Availability: Willingness to work rotational shifts and rotational days off:
- Males: Rotational 24/7 schedule.
- Females: Rotational shifts ending by 2:00 AM maximum.
- Competencies: Strong technical troubleshooting, active listening, and multi-channel handling (calls, emails, live chat).
Salary, Compensation & Perks
- Gross Basic Salary: EGP 19,925 / month
- Overtime Rate: EGP 90 / hour
- Structured Salary Increases:
- 6 Months: +10% increase on Basic Salary
- 1 Year: +5% increase on Basic Salary
- 18 Months: +15% increase on Variable (KPIs)
- 24 Months: +10% increase on Variable (KPIs)
- Comprehensive Benefits:
- Social Insurance Coverage
- Medical Insurance Coverage
- Dedicated Transportation Lines
- On-site / Partner Gym Access
- Free VPN Access
