At ToolTime, we're leading the trades into an AI-native future. We build cloud-based software with automation and intelligence features for tradespeople that cut the hype and deliver real value. A platform that digitizes workflows, reduces admin work, and gives craft businesses valuable time back in their day.
Behind this mission stands a diverse team of 80+ talented people from various backgrounds and nationalities who work together to modernize the trades industry in a meaningful and sustainable way.
What sets us apart? The energy of a modern SaaS startup combined with a strong financial foundation. With €55 million in funding and investors deeply connected to the trades sector, we’re well positioned to scale our product and impact even further.
ToolTime’s DNA is shaped by innovation, ownership, and continuous improvement - and we’re always looking for motivated people who want to push the industry forward with us.
Your mission
As the VP of Customer Retention, you own everything that keeps our customers with us. You'll lead a 20+ people Tribe and report directly to our CEO.
Our customers are electricians, plumbers, painters and builders, often family-owned and small teams with little time to spend in the office. They rely on ToolTime to help them run their business. Your role is to understand what helps them succeed and make sure we keep improving.
Where you sit
You report to the CEO and you're part of the Executive Leadership Team.
The Retention Tribe's mission: turn product value into customer loyalty and loyalty into mutual growth. You own the Tribe’s strategy, priorities and organization within agreed budgets and company goals. Cross-functional investments and changes affecting other teams are aligned with the CEO and leadership team.
Your team
The Retention Tribe has 20+ people across multiple teams, from customer-facing teams that deliver a superb customer service experience to product squads that deliver products that improve customer retention and make our customers love our product even more.
What you'll own
You're measured on MRR Churn and Customer Retention. Activation, adoption and usage are the levers underneath.
Hire, coach and grow your team.
What you bring
You've owned retention for a whole B2B SaaS customer base before, as part of the leadership team.
This role is for you if you
What we offer
We are committed to diversity & inclusion
Our company language is English. Applications in German or English are equally welcome.
At ToolTime, we believe that diverse teams build better products.
We are committed to creating a diverse, respectful and inclusive workplace where everyone feels welcome.
We welcome people of all abilities, genders, cultural backgrounds, ages and sexual orientations. With 20+ nationalities represented across our team and women holding the majority of our leadership roles, we value the different perspectives and experiences that make us stronger.
Excited about building great technology but don’t meet every single requirement in the job ad? No problem, apply anyway! What matters most to us is that you bring passion, show potential and are eager to grow with us.
We look forward to meeting you!
