18 days ago
Full TimeJunior
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About the company
Simple Touch Software
Software Development
Software Technical Support SpecialistCompany Description
Simple Touch Software Solutions is a leading food and beverage software company in Egypt and the Middle East, specializing in POS, ERP, and restaurant management systems.
Since 2000, the company has built a strong market presence by providing reliable, user-friendly, and adaptable software solutions that help restaurants and cafés manage their operations efficiently, monitor transactions, optimize workflows, and improve profitability.
Through its commitment to continuous improvement, customer satisfaction, and reliable technical support, Simple Touch helps businesses streamline their operations and achieve sustainable growth.
Role DescriptionWe are looking for a smart, analytical, fast-learning, and hands-on individual to join our Technical Support and Operations team.
This role is ideal for a fresh graduate or an early-career professional who enjoys solving technical problems, exploring how software works, and learning new technologies.
The successful candidate will provide technical assistance, software implementation, configuration, and operational support for our POS, ERP, CRM, and restaurant management solutions.
The position combines office-based technical support with field operations, including visiting restaurant branches, troubleshooting on-site issues, and assisting with software installations and deployments.
Beyond resolving reported issues, we expect the candidate to investigate underlying causes, recognize recurring problems, document solutions, and contribute to improving our technical support operations.
We value logical thinking, curiosity, initiative, and independent learning as much as formal qualifications or previous experience.
Important Job Requirements – Please Read Before ApplyingThis is a technical support and field operations position, not a remote-only or desk-based customer service role.
Candidates must be comfortable with the following responsibilities:
Regular customer site visits are an essential part of this position. Applicants must be willing and available to perform field assignments when required.
Key ResponsibilitiesTechnical Support & Troubleshooting
POS Implementation & Field Operations
CRM & Business Applications Support
Documentation & Continuous Improvement
Qualifications and Requirements A university degree or diploma in Computer Science, Information Technology, Information Systems, or a related field is preferred. * Fresh graduates and early-career candidates are encouraged to apply.* * Good computer skills and the ability to work confidently with different software applications. * Proficiency in at least one specialized software application is an advantage, particularly Microsoft Excel, SQL tools, or other relevant technical applications. * Good English reading comprehension and writing skills, with the ability to understand technical documentation. * Good Arabic communication skills and the ability to explain technical information clearly. * Basic understanding of Windows operating systems, computer networks, databases, or software troubleshooting. * Previous experience with POS, ERP, retail, or Food & Beverage systems is preferred but not mandatory. * Willingness to perform customer site visits and field technical assignments. * Ability to travel between customer locations across Cairo and Greater Cairo. * Access to reliable transportation is an advantage. * Full availability for the agreed working schedule and the ability to meet the role's operational requirements.
Essential Skills and Personal Attributes1. Analytical Thinking
The ability to examine a problem logically, connect relevant information, identify patterns, and determine the most likely cause.
2. Problem-Solving Ability
A structured approach to troubleshooting, testing possible solutions, and verifying results.
3. Fast Learning
The ability to understand new systems, procedures, and technical concepts quickly.
4. Research and Self-Learning
The initiative to search for information, consult technical documentation, and learn independently instead of waiting for instructions at every step.
5. Attention to Detail
The ability to notice small differences, recognize unusual behavior, and document technical issues accurately.
6. Communication Skills
The ability to listen carefully, ask the right questions, and explain technical solutions in a simple and professional manner.
7. Ownership and Initiative
A willingness to take responsibility for assigned cases, follow up on unresolved issues, and seek solutions proactively.
8. Field Readiness and Flexibility
The willingness to work at customer locations, adapt to different restaurant environments, and handle technical assignments outside the office.
9. Continuous Improvement
The ability to recognize opportunities to improve troubleshooting procedures, documentation, and team performance.
What We Value MostWe do not expect every candidate to know everything from day one.
We are particularly interested in candidates who demonstrate:
The ability to learn quickly, think critically, take ownership, and solve problems independently is more important than having extensive previous experience.
Before You ApplyPlease make sure you understand that this position requires both technical support responsibilities and regular field visits to customer locations.
Candidates who are looking exclusively for remote work, office-only technical support, or customer service positions without field assignments should not apply.
We look forward to welcoming motivated individuals who are ready to learn, take responsibility, and develop their technical careers with Simple Touch Software Solutions.