Company Description ServiceFirst is a world-class Call Center and BPO provider with strategic locations across the globe, focused on delivering an elevated customer experience. The company partners with clients to enhance customer engagement while reducing labor and operational costs. ServiceFirst offers a diversified global footprint to support business reliability and continuity. The organization fosters an innovative, entrepreneurial culture designed to help clients achieve their corporate performance objectives. As a trusted advisor and preferred business partner, ServiceFirst is committed to long-term, value-driven collaborations.
Role Description The Senior Network Administrator is a full-time, on-site role based in New Cairo, responsible for ensuring the stability, security, and optimal performance of the company’s network infrastructure. Daily responsibilities include configuring, monitoring, and maintaining switches, routers, firewalls, and other network devices, as well as managing user access and connectivity across locations. The role involves diagnosing and resolving network issues, coordinating with system administrators and technical support teams, and implementing upgrades or changes to meet business needs. The Senior Network Administrator will also develop and enforce network security policies, perform regular audits and documentation, and participate in planning for capacity, redundancy, and disaster recovery. Collaboration with cross-functional teams and mentoring junior technical staff are key aspects of this position.
Qualifications
Required Qualifications
Bachelor’s degree or diploma in Information Technology, Computer Science, Network Engineering, or a related field.
2–4 years of experience in network administration, preferably in a BPO, call center, or enterprise environment
