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About the Job
Domain: IT Services & Consulting
Position: SAP SuccessFactors PMGM Support Consultant
Experience: 6+ Years
Location: Riyadh, Saudi Arabia
Your Team
You are invited to work with a top-tier organization that's been in the game for 50+ years, partnering with some of the world's biggest businesses. As India's largest multinational business group, this enterprise boast a workforce of highly skilled consultants spread across 60+ countries, at the forefront of the financial markets and data industry, delivering exceptional services in Data & Analytics, Capital Markets, and Post Trade.
Your Job
Job Summary
We are looking for an experienced SAP SuccessFactors PMGM Support Consultant with a minimum of 6 years of experience in production support, and enhancement activities for the SuccessFactors Performance & Goals Management (PMGM) module. The candidate must possess a valid SAP SuccessFactors PMGM Certification and be fluent in Arabic and English.
The role will be responsible for ensuring the stability, availability, and continuous improvement of the PMGM solution, supporting business users, resolving incidents, managing service requests, and driving operational excellence.
Mandatory Requirements
- 6+ years of SAP SuccessFactors experience.
- SAP SuccessFactors PMGM Certification (Mandatory).
- Arabic Speaking, Reading (Mandatory).
- Strong experience in PMGM production support and operations.
- Strong understanding of ITIL processes, SLA management, and incident management.
- Experience supporting large-scale HR and talent management environments.
Key Responsibilities
- Provide L2/L3 support for SAP SuccessFactors PMGM module.
- Analyze, troubleshoot, and resolve production incidents within agreed SLAs.
- Handle service requests, user queries, and defect resolution.
- Support annual performance review and goal-setting cycles.
- Monitor system performance and proactively identify operational issues.
- Perform root cause analysis (RCA) for recurring incidents.
- Configure and maintain:
- Performance Forms
- Goal Plans
- Route Maps
- Rating Scales
- Competencies
- Calibration Settings
- Coordinate with SAP and third-party vendors for issue resolution.
- Support quarterly SuccessFactors releases and regression testing activities.
- Prepare operational reports, SLA dashboards, and incident trend analysis.
- Work closely with HR business users and stakeholders to address enhancement requests.
- Maintain functional documentation, knowledge articles, and SOPs.
- Participate in on-call support activities as required.
Technical Skills
- SAP SuccessFactors PMGM
- Goal Management
- Performance Management
- Continuous Performance Management (CPM)
- Calibration
- Role-Based Permissions (RBP)
- Business Rules
- MDF Objects
- SuccessFactors Reporting
- Employee Central Integration
Operational Skills
- Incident Management
- Problem Management
- Change Management
- SLA Compliance Management
- Root Cause Analysis (RCA)
- Service Request Fulfillment
- Stakeholder Communication
- Operational Governance
- Risk & Issue Management
Certifications
Mandatory
- SAP SuccessFactors Performance & Goals Management (PMGM) Certification
Preferred
- SAP SuccessFactors Employee Central Certification
- ITIL Foundation Certification
Qualifications: MBA / B.Tech / Any Graduation
