23 days ago
Full TimeJunior
Loading description...
Skills Gap Analyzer
Compare your skills with the requirements for Receptionist and see what you need to learn
Company Description Settle Inn Group is a hospitality-focused organization dedicated to providing comfortable, reliable, and welcoming accommodation experiences. The group emphasizes attentive guest service, efficient operations, and well-maintained facilities to ensure a pleasant stay for all visitors. Team members are encouraged to contribute to a friendly environment that supports both guests and colleagues. Settle Inn Group values professionalism, integrity, and collaboration across all locations and roles.
Role Description The Receptionist role at Settle Inn Group is a full-time, on-site position based in Cairo. The Receptionist is responsible for greeting guests, answering phone calls, managing check-in and check-out procedures, and responding to inquiries in a courteous and efficient manner. Day-to-day tasks include handling reservations, maintaining an organized front desk, processing payments, and coordinating with housekeeping and other departments to meet guest needs. The role also involves managing incoming and outgoing correspondence, updating guest records, and ensuring that the lobby and reception area remain clean and presentable. The Receptionist will consistently uphold company standards for guest service and contribute to a positive, professional atmosphere.
Qualifications
* Strong customer service and communication skills, with the ability to interact professionally and courteously with guests and colleagues.
* Proficiency in phone etiquette and core receptionist duties, including handling inquiries, routing calls, and managing front desk operations.
* Clerical skills such as basic data entry, record keeping, and handling documents and correspondence accurately.
* Ability to use common office and reservation software, operate standard office equipment, and learn new systems quickly.
* High level of reliability, attention to detail, and organizational skills, with the ability to manage multiple tasks in a busy environment.
* Prior experience in hospitality, front desk, or customer-facing roles is an advantage.
* Secondary education or higher; vocational or professional training in hospitality, administration, or related fields is preferred.
* Ability to work on-site in Cairo on a full-time schedule, including evenings, weekends, and holidays as needed.