Job Summary
We are looking for a customer-focused and service-oriented professional with relevant customer service experience to join our Branch Banking team.
Key Responsibilities
- Handle day-to-day frontline customer service activities and branch-related formalities.
- Initiate and process customer requests, including account opening, account servicing and other customer requests..
- Assist customers with information and guidance on the Bank’s products and services.
- Contribute to deposit mobilization and liability growth, achieve monthly deposit targets, and support the Branch Manager in achieving branch objective
- Develop and maintain strong customer relationships and identify opportunities for customer acquisition and portfolio growth.
- Ensure customer requests and documentation are processed accurately and in accordance with the Bank’s policies and procedures.
- Provide day-to-day support to the Branch Manager in branch operations and other assigned activities.
Qualifications & Experience
- Bachelor’s degree from a recognized university.
- Minimum 3–4 years of relevant experience in branch banking/customer service.
- Good understanding of branch operations, customer onboarding and banking products.
- Strong customer relationship management skills.
- Good verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Ability to identify customer needs and generate business opportunities, particularly deposits/liability business.
- Target-oriented, with a proactive approach to customer acquisition and deposit mobilization.
- Good attention to detail and ability to work effectively in a team.
