6 days ago
Full TimeMid Level
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Skills Gap Analyzer
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Company Description Spice QSR is a quick-service restaurant brand focused on delivering fast, consistent, and high-quality food and beverage options. The company emphasizes efficient service, clean and welcoming environments, and a positive guest experience. Team members work in a fast-paced setting where collaboration, reliability, and attention to detail are essential. Spice QSR invests in training and development to help employees grow into leadership roles. The organization values inclusive practices and equal opportunities for all team members.
Role Description This is a full-time, on-site Manager role based in Raleigh-Durham, NC. The Manager oversees daily restaurant operations, including opening and closing procedures, shift planning, and ensuring compliance with health, safety, and food quality standards. The role includes supervising and coaching team members, managing schedules, supporting hiring and training, and fostering an inclusive, respectful workplace culture. The Manager monitors inventory, controls costs, and supports sales growth through excellent guest service and efficient processes. This position also handles basic reporting, addresses guest feedback, and collaborates with leadership to meet performance goals.
Qualifications
* Experience managing or supervising teams in food service, retail, or similar fast-paced environments.
* Strong skills in customer service, conflict resolution, and maintaining a welcoming, inclusive atmosphere.
* Ability to manage scheduling, basic budgeting, and inventory control with attention to detail.
* Effective communication and interpersonal skills, with the ability to give clear direction and constructive feedback.
* Comfort with using point-of-sale systems and basic computer tools for reporting and daily operations.
* Knowledge of food safety, sanitation standards, and compliance with local regulations, or willingness to be trained.
* Ability to stand for extended periods, move quickly, and perform hands-on tasks in a busy restaurant setting.
* High school diploma or equivalent; additional training or certification in hospitality or management is a plus.