Role Description The Host role a full-time, on-site position based in Sheraton, Cairo, Egypt.
The Host is responsible for greeting and seating visitors, managing the flow of guests, and ensuring that everyone is attended to promptly and courteously. Day-to-day tasks include handling reservations, coordinating schedules, answering phone calls, and providing clear information about services and appointments. The Host will maintain a tidy reception or waiting area, support the team with basic administrative tasks, and address guest inquiries or concerns in a professional manner. This role requires consistent collaboration with colleagues to ensure an orderly and welcoming client experience.
Qualifications
- Strong customer service and interpersonal skills to interact effectively with guests and colleagues.
- Proficient communication skills and professional phone etiquette for in-person and telephone interactions.
- Ability to manage reservations and coordinate appointments accurately and efficiently.
- Organizational skills and attention to detail in maintaining a clean, orderly reception or waiting area.
- Reliability and punctuality, with the ability to work full time on-site in Cairo, Egypt.
- Basic computer skills and familiarity with scheduling or reservation systems are beneficial.
- Previous experience in hospitality, customer-facing roles, or reception is an advantage.
- Ability to remain calm under pressure and handle multiple tasks in a busy environment.