We are Hiring: Healthcare Call Centre Agent üìû‚ú®
We are looking for an empathetic, efficient, and detail-oriented Call Centre Agent to join our team, delivering a seamless, patient-centered service experience across our communication channels (Voice & WhatsApp).
If you have a background in healthcare operations, love solving problems, and excel at managing fast-paced customer interactions, we want you on board!
To apply send your CV to: [email protected]
üíº Role: Call Centre Agent
üìç Location: Egypt Office ‚Äì Alsawra Street ‚Äì Heliopolis (Supporting international operations)
üìç Department: Customer Service / Patient Access Center
ü§ù Core Channels: Inbound/Outbound Calls & WhatsApp Inquiries
üéØ Preferred Profile: Candidates with a medical or healthcare background (hospital, clinic, or medical Call Centre experience) are strongly preferred.
Key Responsibilities:
· Handle a high volume of inbound calls and WhatsApp chats with professionalism.
· Assist patients with smooth appointment scheduling, rescheduling, and cancellations.
· Review, update, and manage doctor rosters, including processing clinic leave changes.
· Address and resolve patient complaints efficiently within required timeframes.
· Maintain strict confidentiality of patient records and data security protocols.
What We Are Looking For:
· Diploma or Bachelor’s degree (preferably in a healthcare or medical-related field).
· Previous experience in a fast-paced Call Centre or Customer Service environment.
· Strong listening, problem-solving, and de-escalation skills.
· High attention to detail for precise system logging and roster scheduling.
Job Requirements:
- Egyptian nationality is required.
- Preferably residing in Heliopolis or nearby areas.
- Minimum 3 years of relevant experience in the same position.
- Eligible for social insurance registration.
- Flexible and willing to work on a rotational shift basis.
