Company Description Private Business is a growing company in the travel services sector, focused on providing reliable and personalized support to travelers. The organization values clear communication, professional service, and strong client relationships. Team members are encouraged to contribute ideas that enhance customer experiences and streamline travel processes. The company offers opportunities to develop skills in travel consulting and customer care within a collaborative work environment.
Role Description The English Travel Advisor (B2–C1) is a full-time, on-site role based in Cairo, responsible for supporting customers with their travel plans in English. Day-to-day tasks include handling inquiries via phone, email, and chat, providing detailed information on routes, schedules, and options, and creating complete travel arrangements such as bookings, changes, and cancellations. The role involves ensuring high levels of customer satisfaction by resolving issues promptly, offering suitable alternatives, and maintaining accurate records of all interactions and reservations. The advisor collaborates with internal teams and external partners to confirm services, monitors travel updates, and proactively communicates any changes to customers.
Qualifications
* Strong customer-focused skills, including Customer Service and Customer Satisfaction, with the ability to manage inquiries and resolve issues effectively.
* Proficiency in Travel Arrangements and familiarity with Travel Agency operations, including booking systems, ticketing, and itinerary planning.
* Excellent Communication skills in English at B2–C1 level, both spoken and written, with clear, professional interaction across multiple channels.
* Attention to detail and organizational skills for managing multiple bookings and requests without errors.
* Ability to work on-site in Cairo, handle high volumes of work, and maintain professionalism under time pressure.
* Basic computer literacy and comfort with reservation platforms, CRM tools, and online communication tools.
* Previous experience in travel, hospitality, or customer support is preferred but not mandatory.
* Willingness to learn, adapt to company procedures, and follow ethical and regulatory standards in travel services.
