About CNS Administrative Solutions
At CNS Administrative Solutions, we help mental health practices take care of the many moving parts behind running a practice. From billing and intake coordination to credentialing, bookkeeping, EHR transitions, and systems support, we work alongside providers to make their day-to-day operations easier.
We’re a growing team that values reliable work, thoughtful communication, and people who genuinely care about getting the details right.
We’re looking for a detail-oriented Virtual Assistant in Morocco to help us support US-based mental health practices as they transition to Sessions Health. If you enjoy bringing order to information, spotting things that don’t quite add up, and taking pride in work done well, this could be a great fit for you.
What You’ll Do
1. Help Practices Transition to Sessions Health
- Compare clinician spreadsheets, original exported data, existing EHR records, and information imported into Sessions Health.
- Review discrepancies and help establish accurate active client lists.
- Identify missing records, duplicates, and inconsistencies that need further review.
2. Verify Client Records
- Verify administrative notes and client contact information, adding missing information when instructed.
- Check billing contacts for minor clients.
- Verify that appointment reminder settings are enabled when required by the practice.
3. Review Billing Settings
- Verify CPT codes, billing rates, insurance information, and copays against available records and practice-specific instructions.
- Identify discrepancies or unclear financial information and flag items requiring further review.
4. Review Account Reports and Additional Requirements
- Review reports of duplicate accounts and verify the relevant information.
- Add account balances when required, using available records and established instructions.
- Complete additional verification tasks based on each practice’s needs and transition requirements.
5. Support Quality Assurance and the Team
- Conduct spot checks of other Virtual Assistants’ work when needed.
- Identify errors, recognize recurring issues, and help colleagues follow established procedures.
- As you gain experience, take on additional responsibility for transition workflows and project coordination as appropriate.
6. Keep Work Accurate and Organized
- Follow established processes and keep track of completed work and outstanding items.
- Ask questions when information is missing, conflicting, or unclear rather than making assumptions.
- Handle sensitive client information with care and professionalism.
Tasks may evolve as our processes and client needs change, so flexibility and a willingness to learn new procedures are important.
What We’re Looking For
At least one year of previous Virtual Assistant experience is required. We’re looking for someone who understands remote administrative work and can manage assigned responsibilities independently while communicating effectively with the team.
Just as importantly, we’re looking for someone who:
- Works efficiently. You can manage your time well, maintain a steady pace, and complete tasks within the allotted time whenever possible. You understand the importance of keeping transitions on schedule while maintaining accuracy and attention to detail.
- Pays attention to the details. You notice missing information, inconsistencies, and small errors that could easily be overlooked.
- Communicates well in English. You can understand written instructions, document findings clearly, and communicate comfortably with colleagues in writing and conversation.
- Is organized and consistent. You can work through detailed lists methodically without losing track of progress or accuracy.
- Thinks critically. You don’t simply check boxes; you recognize when something doesn’t make sense and know when to ask questions.
- Takes ownership of their work. You follow through on tasks, communicate challenges, and care about the quality of what you deliver.
- Is open to feedback and learning. You’re willing to learn our processes, apply feedback, and improve as you gain experience.
- Works well with others. You communicate respectfully, collaborate with the team, and can provide helpful guidance when supporting other Virtual Assistants.
Experience in healthcare administration, mental health practices, billing, EHR systems, data verification, or quality assurance is a plus, but it isn’t required. We’ll train you on our transition process. What matters most is your attention to detail, willingness to learn, and commitment to doing accurate work.
Training and Work Arrangement
You’ll receive training on our transition process before beginning assigned projects, including guidance on the procedures and checks required for each practice.
- Location: Remote, Morocco
- Arrangement: Freelance, part-time and/or project-based
- Hours: Vary based on the flow and needs of each project. Some weeks may be 20+ hours, while others may be minimal.
- Availability: Flexible schedule, with availability required at certain times for meetings in US Central Time (CST).
- Equipment: A reliable computer, VPN, stable internet connection, and a quiet workspace. Comfort with Google Workspace and time tracking software is required.
- Confidentiality: You will sign a confidentiality agreement and complete HIPAA training before working with client information.
- Initial period: Two months
- Compensation: Hourly, depending on experience
- Future opportunity: Potential to transition to a full-time arrangement after the initial two months, depending on performance and business needs.
As you become more familiar with our workflows, there may be opportunities to take on greater responsibility for transition projects and help maintain quality across the team.
Interested?
If you’re an experienced Virtual Assistant who enjoys detailed work, takes pride in getting things right, and wants to develop your skills as part of a supportive team, we’d love to hear from you.
- To apply, email your cover letter and CV to [email protected] with the subject line "EHR Transition Specialist Application." In your cover letter, briefly share your Virtual Assistant experience and an example of a time you caught an error others missed. Shortlisted candidates will be invited to complete a short skills assessment and interview.
