Role Summary
- Purpose: To provide professional front-desk and concierge services, ensuring a welcoming, efficient, and high-quality experience for visitors, employees, clients, and guests while managing general administrative support.
- Key Responsibilities:
- Welcome and greet all visitors, employees, clients, and guests professionally.
- Manage and maintain the reception/front desk in a clean, organized, and professional condition.
- Handle incoming telephone calls, emails, and general inquiries, directing them to the appropriate department or person.
- Adhere to Health, Safety, and Environmental (HSE), Information Security, and Business Continuity policies and procedures.
Requirements & Qualifications
- Education: Diploma or Bachelor's degree in Business Administration, Hospitality, Management, or a related field (preferred).
- Experience: Previous experience as a Receptionist, Concierge, Front Desk Officer, Guest Relations, or Customer Service Representative, preferably in a corporate, hospitality, facilities management, residential, or customer-facing environment.
- Skills & Knowledge:
- Good knowledge of Microsoft Office applications.
- Good command of English; knowledge of Arabic is an advantage.
- Strong communication, interpersonal, organizational, and time-management skills.
- Professional appearance, attitude, and problem-solving abilities.
- Ability to handle multiple tasks and work well under pressure.
