Company Description Afaq Trade is a growing commercial company that focuses on delivering reliable, customer-centered services and products to its clients. The organization values professionalism, clear communication, and responsive support in all customer interactions. Team members are encouraged to contribute ideas that improve processes and enhance client satisfaction. Afaq Trade offers a collaborative work environment with opportunities to develop practical skills in customer service and operations. The company is committed to ethical business practices and building long-term relationships with customers and partners.
Role Description This is a full-time, on-site role based in Giza for a Call Center Specialist fluent in English. The Call Center Specialist will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about products and services. Daily responsibilities include resolving issues, documenting interactions in the system, and following up to ensure customer satisfaction. The role involves adhering to call center procedures, meeting performance targets, and collaborating with team members to improve service quality. The specialist will also escalate complex cases as needed, maintain professionalism in all communications, and support continuous improvement initiatives within the contact center.
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