We are seeking an experienced AI Business Analyst with hands-on AI experience to identify, assess, and shape practical AI-enabled solutions. You will work closely with business and technical stakeholders to translate real operational needs into clear requirements, measurable success criteria, and responsible implementation approaches.
Responsibilities:
* Assess business processes to identify automation and AI opportunities, evaluating expected benefits, costs, feasibility, dependencies, and risks.
* Lead discovery sessions with business stakeholders to understand pain points, process variations, data availability, controls, and desired outcomes.
* Write clear functional requirements and user stories for AI-enabled features, including document intelligence and extraction, conversational assistants, classification and decisioning, and intelligent routing.
* Define what good looks like for AI features, including accuracy thresholds, confidence handling, fallback paths, human-in-the-loop processes, exception management, and audit requirements.
* Support business-side model evaluation by assessing AI outputs against real cases, helping structure representative evaluation datasets, documenting results, and identifying limitations.
* Translate AI findings into actionable recommendations, acceptance criteria, process changes, operating procedures, and implementation priorities.
* Clearly communicate AI capabilities, assumptions, risks, and limitations to non-technical stakeholders, and recognize when a rules-based or conventional solution is more appropriate.
* Collaborate with product, engineering, data, security, compliance, and operations teams throughout design, delivery, testing, rollout, and continuous improvement.
Requirements
