About the role
This role sits post-implementation - you'll pick up accounts once they're live on the platform, focusing on driving adoption, retention and growth rather than onboarding. You'll take full ownership of a tech-touch customer portfolio working one-to-many and help the team build scalable processes.
At the same time you will support other CS team members with their customers to help deepen product knowledge. You'll carry a commercial lens throughout - renewals and expansion are part of your success measures, and you'll be expected to understand customers' strategic and commercial goals well enough to spot where Jobylon can support the customer further and create additional value.
Our German speaking customer base is small but growing, and you'll have the opportunity to input into how we work with German speaking markets as we scale.
What you'll do
- Own a tech-touch book one-to-many: adoption nudges, engagement follow-ups and renewal admin
- Assist the Support Team with English and German language tickets
- Provide user training and enablement in a scalable way
- Monitor usage trends and health signals daily; proactively flag churn risks and expansion opportunities
- Keep CRM tools up to date: leveraging our tech stack to create maximum impact both internally and externally
- Contribute to and maintain engagement playbooks and templates
- Answer day-to-day platform questions, and support the wider Customer Success team with customer requests and tasks
- Deliver standardised business reviews for lower-complexity accounts
Skills & RequirementsWhat we're looking for
- Up to 2 years prior experience in customer support, customer success or a similar client-facing role
- Fluent English and German (required); other European languages are welcome. Swedish is not required for success in this role
- A commercial mindset - comfortable working towards renewal and expansion targets, and curious about customers' strategic and commercial goals
- Comfortable adapting communication style across different customer types and account complexities
- Proactive - you spot opportunities and risks rather than waiting to be told
- Organised, detail-oriented, and comfortable owning data hygiene across CRM/CS tools
- A genuine interest for recruitment and technical products
To be considered for the role, you also need to be based in the Stockholm area and able to visit our office regularly. Unfortunately, we're unable to provide relocation or visa sponsorship for this position.
