About the Role
You will be our first customer success hire, and you will build the function from scratch.
The job: make sure every customer gets real, measurable value from Cler, and build the processes that let a small team support a growing installed base.
Your first year is about the basics done well. Onboarding, adoption, renewals, and the playbooks and reporting behind them. Expansion and customer advocacy come after that.
Service outcalls and field operations are handled by selected partners, and you coordinate them. You own everything that turns a working installation into a happy customer.
What you will be doing
- Lead onboarding and handover for new customers
- Own renewals, retention and customer relationships, from site technicians to executives
- Run business reviews with key customers
- Coordinate our service partners for outcalls and field operations
- Build our playbooks, lifecycle processes and health scoring
- Work with Product and Engineering to automate reporting and spot problems before customers do
- Work with Sales on expansion, references and case studies
- Bring customer feedback into product decisions.
Who you are
5–10 years in customer success, technical account management, service delivery or customer operations.
- You like building things that don’t exist yet
- Comfortable with technical products and operational data. You use AI tools in your daily work and want to keep pushing what they can do
- Commercial mindset. You see retention and expansion as your numbers
- Background in HVAC, industrial equipment, IoT, SaaS or building technology is a plus
- Fluent in English and Swedish.
What We Offer
- Come in early stage in a high ambition startup. Small team and flat hierarchy - opportunity to directly impact company growth and strategy
- Competitive salary
- Centrally located offices in Stockholm
- Most importantly - Making a true impact for the world - contribute to cutting waste, reducing CO₂ emissions and increasing public health.
Recruitment process
Send your CV or LinkedIn profile, plus a short note about the best customer success process you have built or improved. We review applications continuously.
You need a valid Swedish work permit for this position.
