Location: UAE
Reports to: Head Waiter / Section Head / Restaurant Manager (AGM)
Department: Front of House
Employment Type: Full-time
*Role Overview*The Waitress is responsible for delivering attentive, professional, and efficient table service to ensure a consistently high-quality guest experience. As a core front-of-house role, the Waiter represents the brand on the floor and supports smooth service flow through strong product knowledge, accuracy, and teamwork.
*Key Responsibilities*Service Delivery*** Welcome guests and provide attentive table service throughout the dining experience * Take accurate food and beverage orders and enter them correctly into the POS * Serve food and beverages promptly, ensuring correct presentation and timing
*Guest Engagement** Guide guests through menus and provide recommendations * Monitor guest satisfaction and respond to requests efficiently * Support upselling in line with service standards
*Section & Team Support** Maintain cleanliness and organization of assigned tables and service areas * Coordinate with runners, kitchen, and bar teams to ensure smooth service * Support colleagues to maintain service pace during busy periods
*Standards & Compliance** Follow hygiene, safety, and service SOPs at all times * Maintain professional grooming and brand representation * Support opening, closing, and side duties as required
*KPIs & Success Metrics** Guest satisfaction and service accuracy * Speed and efficiency of service * Table and section management * Compliance with service standards
*Candidate Requirements** 1-3 years’ experience in a waiter or service role * Strong communication and customer service skills * Ability to work efficiently in a fast-paced environment * Positive attitude and strong teamwork skills
