About the Role
Transition and Transformation Project Manager. Owns end-to-end delivery of one or more transition or transformation projects/workstreams within the overall programme. Converts the programme strategy into an executable workstream plan and drives assessment, due diligence, knowledge transfer, shadowing, reverse shadowing, readiness, go-live, stabilization and operational handover. Accountable for workstream scope, schedule, resources, quality, RAID, deliverables, acceptance and stakeholder coordination within the programme governance framework.
Responsibilities
Essential Job Functions
- Define, baseline and maintain the detailed project/workstream plan, including activities, milestones, dependencies, resources, deliverables and entry/exit criteria.
- Lead workstream assessment and due diligence, documenting the current state, service baseline, assets, processes, staffing, tooling, access, documentation, contracts and known risks.
- Plan and coordinate knowledge-transfer workshops, documentation reviews, job shadowing, reverse shadowing and gap-closure sessions with the incumbent and receiving teams.
- Maintain knowledge-transfer and readiness trackers; verify evidence and secure formal sign-off against agreed completion criteria.
- Coordinate service, security, tooling, access, infrastructure, process and resource dependencies required for operational readiness and go-live.
- Own the workstream RAID log and drive mitigation, escalation and closure in line with programme thresholds.
- Prepare workstream status reports, milestone forecasts, decision requests and steering inputs for the PMO and Program Manager.
- Manage assigned budget, resource demand, supplier activity, commercial obligations and approved change requests.
- Coordinate deliverable preparation, quality reviews, submission, client review, rectification and acceptance certification.
- Run workstream governance meetings and maintain accurate minutes, actions, decisions and stakeholder communications.
- Plan and execute go-live/cutover activities for the workstream, including command structure, communications, contingency, rollback and support coverage where applicable.
- Monitor service performance during stabilization, track defects and gaps, and ensure exit criteria are achieved before handover to steady-state operations.
- For transformation projects, translate approved initiatives into delivery plans, coordinate design/build/test/deploy activities, and track adoption and benefit outcomes.
- Ensure operational documentation, runbooks, procedures, support models and ownership are complete and transferred to the receiving service team.
- Escalate threats to service continuity, schedule, quality, scope or acceptance early with clear options and recommendations.
Qualifications
- Bachelor's degree in information technology, engineering, business or a related field, or equivalent experience.
- Typically, 7+ years of relevant project-management experience, including at least 3 years delivering service transition, transformation, infrastructure or managed-services projects.
- Demonstrated ownership of scope, schedule, resources, risks, deliverables and customer reporting.
Required Skills
- Project management across infrastructure, workplace, service management or managed-services workstreams.
- Transition lifecycle: assessment, due diligence, KT, shadowing, reverse shadowing, readiness, go-live and stabilization.
- Detailed scheduling, milestone control and dependency management.
- RAID, change, quality, deliverable and acceptance management.
- ITIL processes and operational handover to steady-state support.
- Supplier, incumbent and client stakeholder coordination.
- Microsoft Project or equivalent scheduling tool, Excel, PowerPoint, SharePoint/Teams and service-management reporting tools.
- PMP/PRINCE2/agile-hybrid delivery practices.
Soft Skills, Knowledge and Abilities
- Structured planning and disciplined follow-through.
- Clear, credible communication with client, incumbent, supplier and delivery stakeholders.
- Practical problem-solving in ambiguous environments with competing priorities.
- Ability to challenge incomplete evidence while maintaining constructive relationships.
- Resilience and calm execution during readiness, cutover and stabilization periods.
Experience Requirements
- Experience managing transition workstreams with formal KT, shadowing and reverse-shadowing completion criteria.
- Experience coordinating multi-team readiness and handing services into operations.
- Experience producing concise status reporting and maintaining high-quality RAID, plans and acceptance evidence.
- Transformation delivery experience, including adoption and benefit tracking, advantageous.
Preferred Skills
- PMP, PRINCE2 Practitioner or equivalent certification desirable.
- ITIL Foundation or higher strongly desirable.
- Agile, Scrum or SAFe certification advantageous for transformation workstreams.
- Relevant technical or service-domain certification advantageous.
- Experience in Saudi Arabia, mining, industrial or other mission-critical environments advantageous.
- Arabic language capability advantageous.
