Company Description HPA – High Performance Academy is a Business Solutions company founded in 2004, dedicated to delivering high-quality, practical learning services to organizations. The academy focuses on strengthening core business functions to help clients maximize productivity and optimize both physical and human assets. HPA uses up-to-date learning methodologies and customized, locally adapted training solutions that reflect the specific needs of each client. The company positions itself as a partner in building and maintaining a strong “business gearbox” that drives sustainable growth and performance. Potential team members join an environment that values practical impact, innovation in training, and client success.
Role Description The Telesales Specialist role is a full-time, on-site position based in Cairo, Egypt. In this role, the specialist will make outbound and receive inbound calls to introduce HPA’s training and business solutions, qualify leads, and convert prospects into clients. Daily responsibilities include presenting services clearly, addressing inquiries, managing objections, and following up with potential and existing customers to close sales and maintain long-term relationships. The role also involves maintaining accurate call and sales records in CRM systems, coordinating with training and marketing teams to align offers with client needs, and meeting or exceeding individual and team sales targets. The specialist is expected to uphold high standards of customer service, represent HPA professionally, and contribute insights to improve telesales scripts and processes.
Qualifications
- Strong Customer Service and Customer Support skills to handle inquiries, resolve issues, and maintain positive client relationships.
- Excellent Communication abilities, including clear phone communication, active listening, and professional written communication.
- Proven Sales experience or aptitude, with the ability to persuade, negotiate, and consistently meet or exceed targets.
- Experience or interest in Training-related services, with the ability to understand and explain HPA’s learning solutions to prospects.
- Relevant experience in telesales, call center, or inside sales roles is preferred.
- Comfort using CRM tools and basic office software to track leads, calls, and sales activities.
- Strong organizational and time-management skills, with the ability to handle multiple leads and follow-ups efficiently.
- Diploma or bachelor’s degree in Business, Marketing, Communications, or a related field is an advantage.
- Fluency in spoken and written English and Arabic, and the ability to communicate with diverse clients in a professional manner.
- Experinence of 1 year minimum
