Role Description This full-time, on-site Technical Specialist role is based in Morocco and focuses on providing technical expertise for AYLUS Refrigeration systems and solutions. The Technical Specialist will perform diagnostics on refrigeration equipment, identify root causes of issues, and carry out repairs or coordinate maintenance activities. Responsibilities include handling technical support requests, responding to customer inquiries, documenting service activities, and ensuring that all work complies with safety and quality standards. The role also involves collaborating with internal teams to resolve complex technical problems, assisting with installations and commissioning, and recommending improvements to products and processes based on field observations.
Qualifications
- Candidates should possess strong Analytical Skills and Troubleshooting abilities to diagnose and resolve technical issues efficiently.
- Candidates should possess solid Technical Support experience, including familiarity with refrigeration systems or related mechanical/electrical equipment.
- Candidates should possess excellent Customer Service and Communication skills to interact effectively with clients and internal teams.
- Candidates should possess the ability to document findings clearly, prepare technical reports, and follow established procedures and safety guidelines.
- Relevant technical diploma or degree in refrigeration, mechanical engineering, electrical engineering, or a related field is preferred.
- Experience in on-site service roles, field maintenance, or industrial equipment support is an advantage.
- Ability to work independently, manage multiple service requests, and adapt to changing priorities.
- Proficiency in using diagnostic tools and basic computer applications; familiarity with industry standards and regulations is beneficial.
