Position: Branch Supervisor
Reporting To: Branch Manager
Location: Elissar
Schedule: 2:00 Pm - 11:00 Pm
Job Summary
The Branch Supervisor is responsible for overseeing the daily branch operations, ensuring excellent customer service, maintaining product quality, supervising the team, controlling inventory, and ensuring compliance with company and food safety standards. The Supervisor supports the Branch Manager in achieving operational excellence and assumes responsibility for the branch in the Manager's absence.
Key Responsibilities
Branch Operations
- Supervise the daily branch operations and ensure smooth workflow throughout the shift.
- Open and close the branch according to company procedures.
- Ensure the branch is clean, organized, fully stocked, and operationally ready.
- Prepare daily production and display requirements.
- Perform Manager-on-Duty responsibilities in the absence of the Branch Manager.
Inventory & Stock Control
- Conduct and verify all required inventories accurately.
- Monitor stock levels and report shortages, discrepancies, and damaged items.
- Receive and verify deliveries against company standards.
- Ensure products are stored correctly and minimize product waste.
Product Quality & Food Safety
- Ensure products meet company quality, presentation, pricing, labeling, and FIFO standards.
- Monitor refrigerator and freezer temperatures and complete all required food safety records.
- Ensure full compliance with ISO, food safety, and company operational procedures.
Customer Service
- Ensure excellent customer service standards are maintained.
- Support operations during peak hours and resolve customer concerns promptly.
Reporting & Communication
- Report operational issues, inventory concerns, and customer feedback to the Branch Manager.
- Maintain accurate operational records and ensure company procedures are followed.
- Carry out any other duties assigned by the Branch Manager or Area Manager.
Additional Responsibilities incase of manager absence
Team Management
- Supervise, guide, and support employees to ensure high performance and productivity.
- Assign daily tasks and monitor their completion.
- Ensure compliance with attendance, grooming, hygiene, uniform, and company standards.
- Schedule employee breaks while maintaining operational efficiency.
Requirements
- Bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred.
- Minimum 1 years of supervisory experience in the Food & Beverage, Retail, or Hospitality industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Good organizational, problem-solving, and decision-making abilities.
- Experience in inventory control, merchandising, and daily branch operations.
- Knowledge of food safety standards, HACCP, ISO procedures, and FIFO principles is an advantage.
- Proficient in Microsoft Office and POS systems.
- Good command of the English language (written and spoken); Arabic is required.
- Ability to work flexible shifts, including weekends and holidays, based on business needs.
- Ability to work under pressure in a fast-paced environment while maintaining high operational standards.
