Job Description:
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.
We are looking for an experienced ServiceNow & Dynatrace Automation and Observability Architect to lead enterprise architecture, integration, and automation initiatives across hybrid, multi-cloud, and on-premises environments.
The role focuses on establishing an integrated, closed-loop operating model connecting Dynatrace observability and Davis AI with ServiceNow ITSM for intelligent event correlation, incident management, orchestration, and automated remediation.
Key Responsibilities
- Define and govern ServiceNow platform architecture, including ITSM, CMDB, CSDM, Flow Designer, and IntegrationHub.
- Design end-to-end integration between Dynatrace and ServiceNow for event management, incident creation, and automated remediation.
- Lead enterprise observability strategy using Dynatrace SaaS across infrastructure, applications, and networks.
- Implement AIOps capabilities, Davis AI-driven event correlation, anomaly detection, and automated root-cause analysis.
- Establish telemetry collection, enrichment, routing, retention, sampling, and cost optimisation standards.
- Align CMDB/CSDM with monitored services to enable effective event correlation and service visibility.
- Define SLOs, SLIs, error budgets, and proactive alerting strategies.
- Establish automation governance, testing, rollback, audit, and change-management controls.
- Provide architecture leadership, conduct design reviews, and engage with technical teams and business stakeholders.
Required Technical Skills
- Strong expertise in ServiceNow architecture, ITSM, CMDB, CSDM, Flow Designer, IntegrationHub, and Glide APIs.
- Hands-on architecture experience with Dynatrace SaaS, Davis AI, APM, infrastructure monitoring, and event management.
- REST/SOAP APIs and enterprise integration patterns.
- Enterprise observability covering metrics, logs, traces, and events.
- AIOps, event correlation, closed-loop automation, and auto-remediation.
- OpenTelemetry, Kubernetes, service mesh, and cloud-native observability.
- Hybrid and multi-cloud environments, including Azure, Oracle Cloud Infrastructure, VMware ESXi, and Hyper-V.
Qualifications & Experience
- Bachelor's degree in Computer Science, IT, or a related discipline.
- 7+ years of relevant technology experience, including 3+ years in architecture or technical leadership.
- Proven experience delivering enterprise ServiceNow and observability solutions.
- Strong architectural governance, stakeholder management, communication, and problem-solving skills.
- Arabic and English communication skills preferred.
Certifications
Required:
- ServiceNow Certified System Administrator (CSA).
- At least one ServiceNow Certified Implementation Specialist (CIS).
Preferred:
- ServiceNow CAD, CTA, or CMA.
- Dynatrace Associate or Professional Certification.
- ITIL 4 Foundation or TOGAF.
