Job Title: Power BI Developer
Location: Jeddah (Onsite)
Project Type: Permanent
Job Description:
- Integration of SMAX data sources (Incident, Problem, Change, Service Requests, Assets, CMDB, Availability, etc.) with Power BI.
- Design and configuration of data models to support reporting and analytics requirements.
- Development of interactive Power BI dashboards for key ITSM processes, including:
- Incident Management metrics (e.g., volume, SLA compliance, resolution trends)
- Problem Management trends (e.g., recurring issues, root cause analysis)
- Change Management reporting (e.g., change success rate, approvals, backlogs)
- Service Request fulfilment and SLA tracking
- Asset and configuration visibility (where applicable)
- Availability and continuity metrics
- Configuration of filters, drill-downs, and interactive visualizations for different user roles (IT managers, service desk, executives).
- Setup of scheduled data refreshes and automated report distribution.
- Configuration of role-based access controls for dashboards and reports to ensure secure data visibility.
- Support for User Acceptance Testing (UAT), validation, and production go-live.
- Provision of documentation and knowledge transfer for dashboard usage, maintenance, and reporting best practices.
