We are seeking a skilled and customer-focused Personal Service Technician (PST) to join our Volvo Aftersales team. The successful candidate will deliver high-quality vehicle maintenance and repair services in accordance with Volvo standards, ensuring customer satisfaction, vehicle safety, and operational efficiency. The role requires strong technical expertise, effective communication, and a commitment to Volvo’s service processes and quality standards.
Key Responsibilities
- Perform vehicle servicing, maintenance, diagnostics, and repairs in accordance with Volvo standards and manufacturer guidelines.
- Conduct vehicle inspections and accurately identify technical issues using Volvo-approved diagnostic tools and equipment.
- Communicate vehicle conditions, technical findings, and recommended repairs clearly to the service team and customers, as applicable.
- Ensure all work is completed efficiently, accurately, and within the agreed service timelines.
- Maintain accurate service records, job cards, diagnostic reports, and repair documentation.
- Follow Volvo service procedures, technical updates, warranty requirements, and quality control standards.
- Ensure compliance with workshop health, safety, environmental, and housekeeping requirements.
- Coordinate with Service Advisors, workshop colleagues, and Parts teams to ensure timely completion of repairs.
- Support first-time-fix performance, customer satisfaction, workshop productivity, and continuous improvement initiatives.
Qualifications and Experience
- Technical diploma or vocational qualification in Automotive Technology or a related field.
- Previous experience in vehicle servicing, diagnostics, and repairs, experience with Volvo vehicles is preferred.
- Knowledge of modern automotive systems, including electrical and electronic systems, engine management, and vehicle diagnostics.
- Familiarity with manufacturer-approved diagnostic equipment and workshop procedures.
- Strong troubleshooting, communication, teamwork, and time-management skills.
- Commitment to quality workmanship, customer satisfaction, and safe working practices.
Key Competencies
- Technical proficiency and diagnostic ability
- Customer focus and service quality
- Attention to detail and accuracy
- Problem-solving and analytical skills
- Teamwork and communication
- Productivity and time management
- Compliance with Volvo standards and workshop safety procedures
